Learn to listen
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“Normally, people think that communication is all about talking. In fact, the most effective communication begins with listening,” says Hotsuki. “Rather than starting with my own agenda, I try to start with the goal of the meeting and ask questions, then listen. The benefits are twofold: First, you can understand where the other party is coming from; second, people feel better when they know they’ve been heard.” With that as a foundation, the chances for constructive engagement improve significantly.
